How to Update Your Eskom Electricity Meter

Are you tired of worrying about your Eskom electricity meter becoming non-operational? With the deadline for updating to KRN 2 looming, it's essential to take action now to avoid disruptions in your electricity supply. In this article, we'll provide a comprehensive guide on how to update your Eskom electricity meter, including on-site and app instructions.

Understanding the Problem

As of October 2024, nearly 2.5 million Eskom direct customers had not updated their meters, with approximately 85,254 customers needing to update their meters daily to meet the deadline. The slow update rate may indicate issues such as electricity theft or illegal token purchases. To avoid these issues, it's crucial to update your meter to KRN 2 before the critical date of 24 November 2024.

Why Update Your Meter?

Updating your meter to KRN 2 is essential to ensure uninterrupted electricity supply. If you don't update your meter, it will become non-operational, leaving you without power. Additionally, any previously purchased tokens will not work on the meter, making it necessary to obtain new tokens. For those who need to manage data related to their electricity usage, learning how to use VLOOKUP in Microsoft Excel can be helpful - you can find a guide on How to use VLOOKUP in Microsoft Excel.

Checking Your Meter Status

Before updating your meter, you need to check its status to determine if it needs to be recoded. Here's how:

Determine KRN Status

1. Enter the code 1844 6744 0738 4377 2416 on your prepaid meter's keypad.
2. The display will show either 1 (KRN 1) or 2 (KRN 2). If it shows 1, the meter needs to be recoded.

Updating Your Meter On-Site

To update your meter on-site, follow these steps:

Obtain Tokens

1. Get two key change tokens from a local or online vendor when notified by Eskom that your area is active.

Enter Tokens

1. Enter the first 20-digit recode token and wait for acceptance.
2. Enter the second 20-digit recode token and wait for acceptance.
3. Enter the 20 digits of your electricity voucher to recharge on KRN 2. If you need to scan QR codes to access your tokens or vouchers, you can learn How to scan a QR Code.

Important Notes

• Once updated, any previously purchased tokens will not work on the meter.
• All prepaid meters must be recoded, regardless of whether you are an Eskom or municipal customer.

Updating Your Meter Using the Eskom App

To update your meter using the Eskom app, follow these steps:

Download and Install the App

1. Download the Eskom app from the Google Play Store or Apple App Store.
2. Install the app and create an account if you don't already have one.

Log In and Navigate to the Update Section

1. Log in to the app using your credentials. To add an extra layer of security to your account, consider learning How to enable Two-Factor Authentication (2FA).
2. Navigate to the "Meter Update" section.

Enter Tokens

1. Enter the first 20-digit recode token and wait for acceptance.
2. Enter the second 20-digit recode token and wait for acceptance.
3. Enter the 20 digits of your electricity voucher to recharge on KRN 2.

Support Contacts

If you encounter any issues during the update process, you can contact Eskom's support team for assistance. Here are the contact details for each province: