How to shop on Flipkart: create an account, place orders, and track deliveries
Step‑by‑step guide to create a Flipkart account, place orders, and track deliveries with troubleshooting tips.
Overview
Flipkart is one of India’s largest online marketplaces. This guide walks you through the three core actions most shoppers need: creating an account, ordering items, and tracking shipments. Follow the numbered steps, check the prerequisites, and use the troubleshooting tips if anything goes wrong.
Prerequisites
A smartphone, tablet, or computer with internet access.
A valid email address or mobile number for OTP verification.
A payment method accepted by Flipkart (credit/debit card, net banking, UPI, or Cash on Delivery).
The latest version of the Flipkart app (Android/iOS) or a modern web browser.
1. Creating a Flipkart Account
Using the Mobile App
Open the Flipkart app and tap ‘Login / Sign‑up’.
Choose ‘Sign up with mobile’ or ‘Sign up with email’.
Enter your mobile number or email and tap ‘Continue’.
You will receive an OTP; enter it to verify.
Set a strong password and optionally enable two‑step verification.
Tap ‘Create Account’ to finish.
Using the Website
Go to the sign‑up page: https://www.flipkart.com/account/login?signup=true
Follow the same steps as the app – enter your mobile/email, verify OTP, set password.
2. Placing an Order
Browsing and Adding to Cart
Log in to your account.
Use the search bar or category menus to find a product.
Review the product details, price, and delivery estimate.
Click ‘Add to Cart’.
Continue shopping or proceed to checkout.
Checkout Process
Open the cart and click ‘Place Order’.
Confirm the delivery address or add a new one.
Choose a payment method and enter required details.
Review the order summary and tap ‘Confirm & Pay’.
You will receive an order confirmation email/SMS with an order ID.
3. Tracking Deliveries
From the app, tap ‘Account’ → ‘Orders’.
Locate the recent order and tap ‘Track Order’.
On the website, go to ‘My Account’ → ‘Orders’ and click ‘Track’ next to the order.
The tracking page shows real‑time status, expected delivery date, and courier details.
If the status is “Delivered” but you haven’t received the package, use the ‘Help’ option for assistance.
Troubleshooting
Common Issues
OTP not received: Ensure your phone has signal, check spam folders for email OTPs, and request a new OTP after 2 minutes.
Payment failure: Verify card limits, sufficient balance, and that the card is enabled for online transactions. Try an alternative payment method.
Order not tracking: It may take up to 2 hours for the courier to update the system. Refresh the page or wait.
Getting Help
If you encounter problems that the above steps don’t resolve, contact Flipkart support directly:
In‑app: Open the app, go to ‘Account’ → ‘Orders’, select the order, tap ‘Help’, then ‘Chat with us’.
Web: Visit the official help centre at https://www.flipkart.com/helpcentre and click the Bot icon or ‘Chat with us’.
Safety Tips
Always use the official Flipkart app or website; avoid third‑party links.
Never share your OTP or password with anyone.
Keep your device’s operating system and the Flipkart app up to date to benefit from security patches.
This guide reflects the current Flipkart interface as of October 2026. Features may change, so refer to the official help centre for the latest instructions.
